Privacy Policy

Sanctum Travel by The TOI House LLC

Effective Date: July 15, 2026 Last Updated: July 15, 2026

1. Introduction

Sanctum Travel by The TOI House LLC ("Sanctum Travel," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sanctumtravel.travel (the "Site"), register for a retreat or event, purchase products, or otherwise interact with us.

By using our Site or our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Site or services.

2. Information We Collect

We may collect the following types of information:

Information you provide directly:

Name, email address, mailing address, and phone number
Payment and billing information (processed securely through our third-party payment and Buy Now, Pay Later providers)
Retreat registration details (e.g., roommate preferences, dietary restrictions, emergency contact information, travel details)
Correspondence you send us, including emails, contact form submissions, and inquiries
Information you provide when purchasing Sanctum Travel products

Information collected automatically:

IP address, browser type, device information, and general location data
Pages visited, time spent on the Site, and referring/exit pages
Cookies and similar tracking technologies (see Section 6 below)

Information from third parties:

Payment confirmation data from our checkout and Buy Now, Pay Later providers
Booking and travel-related information from affiliated travel partners, where applicable

3. How We Use Your Information

We use the information we collect to:

Process retreat registrations, product orders, deposits, and installment payments
Communicate with you about your booking, payment schedule, retreat details, and policies
Send marketing and promotional communications about Sanctum Travel where you have opted in
Improve our Site, services, and guest experience
Respond to inquiries and provide customer support
Comply with legal, tax, and accounting obligations
Protect against fraud, unauthorized transactions, and other liabilities

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business, including our website platform (Wix), payment processors, Buy Now, Pay Later providers (Klarna, Affirm, and Afterpay), and email marketing platforms (such as Mailchimp)
Retreat vendors and venue partners, such as hotels, resorts and travel booking partners, as necessary to coordinate your reservation and travel arrangements
Retreat co-producers and contractors who assist in delivering the retreat experience (for example, our certified meeting professional and video production contractors), solely for purposes related to your registration and the retreat itself
Legal and regulatory authorities, where required by law or to protect our rights, property, or safety, or that of our guests

Any third party who receives your information is expected to handle it responsibly and in accordance with applicable law.

5. Payment Information

We do not store your full payment card information on our servers. Payments are processed securely through Wix's payment infrastructure and, where applicable, through Klarna, Affirm, or Afterpay for installment/Buy Now, Pay Later options. These providers have their own privacy policies governing the information you provide to them, and we encourage you to review those policies.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience, understand Site usage, and support marketing efforts. You can control cookies through your browser settings; please note that disabling cookies may affect certain features of the Site.

7. Your Choices and Rights

Marketing communications: You may opt out of promotional emails at any time by using the unsubscribe link included in our emails or by contacting us directly at HelloSanctumTravel@gmail.com. Please note you may still receive transactional communications related to an active booking or purchase.
Access and correction: You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at Hello@SanctumTravel.Travel
Retreat-related records: Because retreat registrations involve deposits, payment plans, and vendor coordination, we may need to retain certain records for a reasonable period after your event for accounting, legal, and contractual purposes, even after a deletion request.

Depending on your state or country of residence, you may have additional rights under applicable privacy laws. We will honor such requests as required by law.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining business, accounting, and legal records, unless a longer retention period is required or permitted by law.

9. Data Security

We take reasonable administrative and technical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Sanctum Travel is an adults-only experience unless guests specifically request a specially curated family experience through our curated experience services. Our Site and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

11. Third-Party Links

Our Site may contain links to third-party websites, including travel booking, vendor, or partner sites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page will indicate when changes were made. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Sanctum Travel by The TOI House LLC Email: Hello@SanctumTravel.Travel

Website: sanctumtravel.travel